This session will provide you with practical tactics designed to equip you with the skills to manage and respond to conflict effectively during not-so-fun interactions. Participants will understand how biases, perceptions, culture and engagement styles influence conflict dynamics that can hinder communication. This hands-on session will provide attendees with the knowledge and practice to identify common triggers, apply preventive strategies, and utilize expert communication tactics to manage conflict effectively. Join us to transform how you perceive, engage, and manage conflict, turning challenging interactions into opportunities for growth and connection.
Learning Objectives:
 •  Explore how personal biases, perceptions, and cultural differences influence conflicts and learn strategies to mitigate their effects during conversations.
 •  Recognize common triggers that can escalate conflicts and understand the dynamics that lead to these triggers, aiming to develop preventive strategies.
 •  Acquire communication skills tailored to managing and resolving conflicts across different mediums, including face-to-face, online, and written communication.
 •  Apply responsive communication tactics that can help de-escalate conflicts, promote understanding, and facilitate productive outcomes. During the session, participants will practice these tactics through role-playing exercises.