ten by 10
CRM Systems
We asked 10 experts to share their opinions on customer-relationship management systems.
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"Choose cloud-based, mobile, lead-capture solutions that provide real-time integration into CRM systems." — Tishan Mills, Co-CEO and founder, QuickTapSurvey 2 "Focus on a closed-loop system to ensure that leads are followed up properly." — Michael Flavin, account executive, Gateway Exhibit Services in partnership with Skyline Exhibits 3 "A lot of show registrants provide incomplete data, so the ability to scan badges and edit info on your device is key." — Pete Gillett, CEO, Zuant 4 "Salesforce is the dominant CRM system. Thus, event organizers should include the key Salesforce data in their badge layout." — Lew Hoff, president, Bartizan Connects LLC 5 "The success or failure of a trade show rides on the number of people talked to and how those names are acquired and entered into the CRM system." — James Obermayer, founder, Sales Lead Management Association 6 "You need a balance between detailed data collection and efficient lead capture and qualification." — John Hasbrouck, founder and CEO, NewLeads Inc. 7 "Manual lead entry is a recipe for errors, omissions, and delays." — Vin Saia, executive vice president, corporate accounts, Global Experience Specialists Inc. 8 "The benefits of using a lead-capture solution that integrates into your CRM system outweigh the downsides of not being able to fully scan badges." — Chris Wickson, CEO, Akkroo 9 "Many companies already use marketing automation. So why would sales reps still jot down information on a paper contact form?" — Corey Trojanowski, digital marketing guru, Fatstax, a division of Red Funnel Consulting LLC 10 "If obtaining leads is your primary reason for exhibiting, don't spend more on carpet than you do on your lead-management solution." — Roger Lewis, executive vice president, Alliance Tech
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