Conversations That Matter: Know Precisely What to Say to Manage Up

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Education Week

Chicago, IL
July 10 - 12

Boston, MA
August 21 - 23

Charlotte, NC
November 7 - 9

CTSM at
FastTrak

Charlotte, NC
Tuesday, November 7, 2023
3:00 pm - 4:30 pm

4005R CTSM
Conversations That Matter: Know Precisely What to Say to Manage Up — and Down
90 Minute Session

Your goal is be perceived as a spark of inspiration, dedication, and consistency. Achieving this requires learning to communicate with and adeptly manage both your managers and your teams. This session will teach you how to choose the right words at the right time—and how to use those words in the right way with the right people. We’ll share examples of effective conversations and explain both how to have them and why they work. Leave with insights into how to:

•	Influence even when you have no authority

•	Deal with micro-managers

•	Inspire teamwork

•	Navigate internal drama

•	Motivate others

FACULTY:

Pete Smith, president, SmithImpact
Stroke survivor and international speaker Pete Smith is the author of Dare to Matter, the #1 Best Seller in the HR and Personnel Management Category, and the #2 Best Seller in the Business Motivation and Self-Improvement category. From his early days of disappointing his parents by not pursuing law school to excelling in various professional roles, Pete’s presentations are packed with humor, relevant and engaging stories, and practical application that the audience will love.
Connect with Pete Smith:


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