University-Affiliated eLearning
for Trade Show and Corporate Event Professionals
THURSDAY, SEPTEMBER 19
1:00pm Eastern, 12:00pm Central, 11:00am Mountain, 10:00am Pacific
90 Minute Session
Session 4005R CTSM
Conversations That Matter: Know Precisely What to Say to Manage Up - and Down
One of the 23 required sessions approved as part of CTSM, the industry's only university-affiliated certification program.
Attendance for the full session is required for those who wish to count this session towards the CTSM certification program.
ADD TO CART
FACULTY
Pete Smith, president, SmithImpact
Pete Smith is the President of SmithImpact and a stroke survivor who has transformed his life into a beacon of inspiration. An international speaker and author, Pete combines hilarious wit with profound wisdom to educate, entertain, and challenge his audiences to be more, do more, and matter more. He is the author of Dare to Matter, which achieved the status of a #1 best seller in the HR and personnel management category and a #2 best seller in the business motivation and self-improvement category. In addition to his speaking and writing endeavors, Pete owns a coffee shop and coaches wrestling, continually helping people run their race to win.
Connect with Pete Smith:
1:00pm Eastern, 12:00pm Central, 11:00am Mountain, 10:00am Pacific
90 Minute Session
Session 4005R CTSM
Conversations That Matter: Know Precisely What to Say to Manage Up - and Down
| Your goal is be perceived as a spark of inspiration, dedication, and consistency. Achieving this requires learning to communicate with and adeptly manage both your managers and your teams. This session will teach you how to choose the right words at the right time—and how to use those words in the right way with the right people. We’ll share examples of effective conversations and explain both how to have them and why they work. Leave with insights into how to: |
| • | Influence even when you have no authority |
| • | Deal with micro-managers |
| • | Inspire teamwork |
| • | Navigate internal drama |
| • | Motivate others |
Attendance for the full session is required for those who wish to count this session towards the CTSM certification program.
ADD TO CART
FACULTY
Pete Smith, president, SmithImpactPete Smith is the President of SmithImpact and a stroke survivor who has transformed his life into a beacon of inspiration. An international speaker and author, Pete combines hilarious wit with profound wisdom to educate, entertain, and challenge his audiences to be more, do more, and matter more. He is the author of Dare to Matter, which achieved the status of a #1 best seller in the HR and personnel management category and a #2 best seller in the business motivation and self-improvement category. In addition to his speaking and writing endeavors, Pete owns a coffee shop and coaches wrestling, continually helping people run their race to win.
Connect with Pete Smith:
