Exhibiting &
Event Topics
EXHIBITOR
Magazine
Find It
Marketplace
EXHIBITOR
LIVE
EXHIBITOR
Education Week
EXHIBITOR
eTrak
CTSM
Certification
EXHIBITOR
Insight
EXHIBITOR
Awards
News
Network
Advertise
With Us

January 2020
Table of Contents
EXHIBITOR Q & A
Fabric Lightboxes
What factors should I consider when choosing a vendor and selecting fabric lightboxes?
ASK DAN
Professional Relationships
One of my staffers constantly butts heads with an account executive from our exhibit house. When should I intervene?
EXHIBITING 101
Tips for Smooth Setups
Ensure an on-time, on-budget, and hassle-free install by following these pieces of been-there, built-that advice.
AMMUNITION
Ideas That Work
Distracted Driving, Word Play, Crate Expectations, Seed Idea, and more.
PRODUCTS
New Tools
Crowd Mic, Event Arches, Digital Business Cards, LED Light Bars, and more.
FIXING SNAFUS
What the Truck?
You'd think unloading a Humvee from the back of a truck would be a simple task. But you'd be wrong.
VENUES
The Broadmoor
Nestled in picturesque Colorado Springs, The Broadmoor is a 5,000-acre campus with Italian Renaissance-style structures
ARCHIVE
Horsing Around
1929: Equestrian equipment at the France-Cairo Exposition
ALL-STAR AWARDS
EXHIBITOR Magazine's 22nd Annual All-Star Awards
Honoring the Individual Accomplishments of Exhibit and Event Managers.
Booth-Traffic Building Blocks
Elizabeth Thomas uses Legos and comic-book-inspired caricatures to engage with introverted attendees.
Flying High
Jenna Harris of Bell Textron Inc. achieves liftoff with a flying car and a soaring strategy at CES 2019.
Hunter's Victory App
Christine Sionne, CTSM, helps devise a new stand design and app that solve her product-related predicaments.
The Greatest Show on Earth
Frank Jones develops an experiential exhibit inspired by the circuses of yesteryear.
Biogen Invests in Education
Joelle McCaslin leads Biogen Inc. in a bold new direction by emphasizing education over sales.
BEST OF 2019
Best of 2019
Revisit the 15 case studies, how-to guides, and columns that generated the most traffic on EXHIBITOR's website in 2019.

Stay Informed
To be notified of new content from Exhibitor Magazine, please enter your e-mail address:
exhibitor q&a
Ask Dan
Q.
One of my staffers constantly butts heads with an account executive from our exhibit house. When should I intervene?

A.
The short answer is: immediately. Arguing continually with an account executive – or any business associate outside your office, for that matter – should be addressed without any delay.

The longer answer is that as a leader, it's your responsibility to maintain an atmosphere where your people can be their best. Allowing one staffer to create a rift in a professional relationship doesn't occur in isolation. It's a conflict that affects and stresses everyone around you. Unless you protect the environment for your people to focus on productivity, their performance will likely worsen, or they'll leave for a workplace where such squabbling isn't condoned by management.

To alleviate this, you should first meet privately with him and ask for an explanation of his behavior. Be prepared for him to outright deny the fact of the ongoing tension, or to even blame the other person.

However he responds, the next step in this sequence is to furnish a few clear-cut examples of the behavior. Then, state unequivocally that the friction cannot go on. At this point, give him an either/or choice. Offer him the chance to dial down the tension immediately, or propose that you run interference for him if he feels he can't untangle the situation himself. By aiding him in making peace, you'll also help the entire office avoid getting caught in the crossfire.E



Dan Lumpkin, organizational psychologist, is the president of management-consulting company Lumpkin & Associates in Fairhope, AL. Need answers? Email your career-related questions to askdan@exhibitormagazine.com.
Join the EXHIBITOR Community Search the Site
TOPICS
Measurement & Budgeting
Planning & Execution
Marketing & Promotion
Events & Venues
Personal & Career
Exhibits & Experiences
International Exhibiting
Resources for Rookies
Research & Resources
MAGAZINE
Subscribe Today!
Renew Subscription
Update Address
Digital Downloads
Newsletters
Advertise
FIND IT
Exhibit & Display Producers
Products & Services
All Companies
Get Listed
EXHIBITORLIVE
Sessions
Certification
Exhibit Hall
Exhibit at the Show
Registration
ETRAK
Sessions
Certification
F.A.Q.
Registration
EDUCATION WEEK
Overview
Sessions
Hotel
Registration
CERTIFICATION
The Program
Steps to Certification
Faculty and Staff
Enroll in CTSM
Submit Quiz Answers
My CTSM
AWARDS
Sizzle Awards
Exhibit Design Awards
Portable/Modular Awards
Corporate Event Awards
Centers of Excellence
NEWS
Associations/Press
Awards
Company News
International
New Products
People
Shows & Events
Venues & Destinations
EXHIBITOR News
© Exhibitor Group | The Leader in Trade Show and Corporate Event Marketing Education PO Box 5996, Rochester, MN 55903-5996 | (507) 289-6556 | Need Help? Ask Scott