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exhibitor q&a
Ask Dan
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Q.
I'm replacing a manager who was extremely disliked. How can I quickly set a new tone with my staff?

A.
Improving the morale of a team that experienced a bad manager requires a thoughtful, multi-step approach. Here are some effective strategies that can rebuild their confidence and effectiveness.

Focus on open communication so that your team members feel safe expressing their concerns and sharing their experiences. Encourage regular feedback sessions and one-on-one meetings to build trust. Once you've begun with that, you'll be able to clearly define everyone's responsibilities and your expectations, which can help set a positive direction.

Another way to raise the overall tone is to empower them to make decisions, which can boost morale and foster a sense of ownership. Moreover, encourage your staff to collaborate on projects, which not only improves outcomes but also builds relationships. The best managers know the value of providing staff with the necessary tools and resources to succeed.

Once things start improving, celebrate accomplishments, no matter how small, in order to create a more positive atmosphere. Finally, lead by example: be approachable, supportive, and consistent.

Implementing these steps can help your team recover from unpleasantness and move toward a more positive and productive future — one where they flourish individually and work together as a team successfully. E

Dan Lumpkin, organizational psychologist, is the president of management-consulting company Lumpkin & Associates in Fairhope, AL. Need answers? Email your career-related questions to askdan@exhibitorgroup.com.
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