direct mail
First-Class Mailers
With people drowning in digital missives, now might be the time to toss clients and prospects a life jacket in the form of a hard-copy mailer. Here are five creative examples that delivered dividends. By Ben Barclay
Direct mailers – and especially dimensional mailers – have become about as rare as white rhinos and children that know how to write in cursive. And that was before COVID-19 reared its spiky head and relegated trade shows and events to the virtual world, making low-cost emails an even more appealing treatment for all that ails. But given the lurching landscape, now might be the perfect time to rethink your marketing approach and recognize direct mailers as an efficient tactic for fostering relationships in a time when a more tangible approach is exactly what prospects and clients crave most.
Besides, research shows that direct mailers, like Baby, never deserved to be put into the corner in the first place. In 2015 and again in 2019, experts from Temple University and the U.S. Postal Service studied the effectiveness of physical mail versus digital marketing. In short, researchers found that participants spend more time with direct mailers and recall them longer and with more confidence. And perhaps more importantly, the findings revealed that subjects have stronger emotional responses and appraise higher value to physical objects. Direct mail also delivers significantly higher response rates compared to its digital counterpart. A 2018 report by the Data and Marketing Association (DMA) found that the average response rates of direct-mail marketing were 9 percent for house lists and 4.9 percent for prospect lists. By comparison, the response rate for digital channels such as email, social media, and paid search hovers at around 1 percent. Even better, direct mail is steadily becoming more popular among recipients. Response rates rose 4 percent between 2017 and 2018 for house lists and 2 percent for prospect lists, according to the same study. Compare that to 2003 through 2015 where the average rates were 3.6 and 1.6 percent, respectively, and the growing engagement is even more dramatic. So direct mail is not only outperforming digital marketing in terms of response rates, but is also on the rise. And per another DMA study, dimensional mailers – i.e., anything other than a flat missive – achieve the highest response rates. After all, who can resist cracking open a box to see what goodies lurk within? So here are five inspired examples of mailers that reaped results.
Pony Express
Lucky recipients received a plain cardboard box with a label promising a "special delivery."
Ace up the Sleeve
Upon opening the mailer, attendees found a smaller box wrapped in a paper sleeve printed with a retro-style graphic of a cowboy astride a horse.
A Real Shoo-in
The mailer contained a diamond-shaped invitation, under which lay an iron horseshoe set on a bed of faux hay. A small hangtag included event details and a call to RSVP.
Horsin' Around
Select attendees of the WorldAtWork Total Rewards Conference received a horseshoe in the mail that served as a ticket to Payfactors Group LLC's Texas-themed kickoff party. Company: Payfactors Group LLC Company Description: Provider of cloud-based data-management tools Target Audience: 800 human resource and compensation professionals Communication Goal: Entice showgoers to attend a kickoff event and differentiate the company from its competitors Call to Action: RSVP for the event and lug the hunk of iron along for a chance to win prizes Mailer Dimensions: 6-by-6-by-2 inches Contents: Horseshoe on a bed of faux hay, invitation, hangtag with call to action and event details Cost per Mailer: $15 – $20 Postage per Mailer: $6 Results: Although exact numbers are not available, attendance (and the number of horseshoes brought to the event) exceeded Payfactors' expectations. Creative Firm: Hill and Partners Inc., Weymouth, MA, 617-471-7990, www.hillpartners.com
Empty Handed
Twenty-five VIPs set to attend HIMSS received an unusually light box with a sticker reading, "You're just 15 minutes away from receiving your Bose headset!"
A Decent Proposal
A letter inside the box introduced Iatric's solutions and informed recipients that if they scheduled and attended a brief meeting, they would receive a set of premium Bose noise-cancelling headphones.
Head Case
The box also contained an empty, Iatric-branded case for the headphones.
Nothing for Something
To encourage VIP prospects to schedule and attend 15-minute meetings at the Healthcare Information and Management Systems Society show (HIMSS), Iatric Systems Inc. sent sought-after attendees empty boxes for Bose headphones that they would receive at the meeting. Company: Iatric Systems Inc. Company Description: Health-care technology firm Target Audience: 25 hospital chief information officers Communication Goal: Incentivize recipients to visit Iatric's booth Call to Action: Schedule and attend a 15-minute at-show meeting Mailer Dimensions: 9-by-4-by-9 inches Contents: Cardboard box, letter with details about how to receive free headphones, empty headset case Cost per Mailer: $29 (estimated) Postage per Mailer: $9 Results: All 25 VIPs scheduled and kept their appointments, which led to deeper discussions and follow-up opportunities. Creative Firm: In-house marketing team
Clean Cut
Two hundred attendees for the ASAE Annual Meeting received a die-cut mailer folded to look like a jar of sugar scrub. The flaps were held together by a 3-inch-diameter branded sticker.
Sweet and Scour
Since Omaha may not be top-of-mind among ASAE attendees, text inside the mailer asked recipients to "scrub off the old perceptions of what a convention city should be."
The Sweet Smell of Success
Recipients of Visit Omaha's scratch-off cards must have thought they'd won the lottery before attending the American Society of Association Executives (ASAE) Annual Meeting, where they could receive scented sugar scrubs paired with their personalities. Company: Visit Omaha Company Description: Convention and visitors bureau Target Audience: 200 association meeting planners and executives Communication Goal: Entice recipients to stop by Visit Omaha's exhibit Call to Action: Present the scratch-off card at Visit Omaha's booth to pick up a scented sugar scrub Mailer Dimensions: 7-by-5 inches Contents: Folded scratch-off card Cost per Mailer: $4.45 Postage per Mailer: $0.55 Results: The Omaha CVB netted 847 booth visits, a total aided in no small part by the mailer. Creative Firm: Clark Creative Group, Omaha, NE, 402-345-5800, www.clarkcreativegroup.com
Ship Shape
For an event touting Royal Caribbean's innovative technologies, a simple card invite would not do. Instead, media and travel influencers received a video mailer inviting them to "Sea Beyond."
Captain's Log
The mailer's left panel listed the latest technologies found aboard Royal Caribbean's fleet.
Water Feature
Hitting a play/pause button below the LCD screen cued a video of Royal Caribbean's chairman and CEO personally inviting VIPs to come see "the new, the next, and the never before."
Boarding Party
Royal Caribbean Cruises Ltd. baited its hook with direct-mail video invites to entice target attendees to register for its Sea Beyond media event at the Duggal Greenhouse in New York's Brooklyn Navy Yard. Company: Royal Caribbean Cruises Ltd. Company Description: Cruise line Target Audience: 250 VIP tech influencers, pop-culture personalities, and media reps Communication Goal: Convey the details of a personalized media event Call to Action: Download the Royal Caribbean app, which was used to register for the event Mailer Dimensions: 9-by-6-by-0.5 inches Contents: Welcome video recorded by CEO, event details, and instructions to download the app Cost per Mailer: $52 (estimated) Postage per Mailer: $7.75 (estimated) Results: Although precise results aren't available, the three-day event attracted more than 600 attendees. Creative Firm: Jack Morton Worldwide Inc., New York, 617-585-7000, www.jackmorton.com
Point of View
More than 100 attendees of Expo! Expo! were no doubt reminded of their childhoods when they unpackaged a Map Your Show LLC-branded 3-D viewer.
Get the Picture?
To ensure attendees didn't write off Map Your Show as a cartography firm, the photo reel introduced the company and illustrated how its software helps event organizers deliver stellar shows.
The Reel Deal
In preparation for Expo! Expo!, Map Your Show LLC created a healthy dose of nostalgia and curiosity by sending key attendees View-Master-like headsets and photo reels showcasing how the company's software helps trade show organizers. Company: Map Your Show LLC Company Description: Event-management software provider Target Audience: 120 trade show and event organizers Communication Goal: Introduce the company and drive booth traffic Call to Action: Register for Expo! Expo! via Map Your Show's website and visit the company's booth to collect personalized Yeti tumblers Mailer Dimensions: 3-by-4-by-5 inches Contents: 3-D viewer, photo reel, postcard Cost per Mailer: $22.96 Postage per Mailer: $8 Results: Ten percent of recipients used the company's website to register for the show, and 50 percent of qualified leads gathered recalled receiving the mailer Creative Firm: Clark Creative LLC, Savannah, GA, 912-233-1160, www.clarkcreativedesign.com
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