WHAT'S HAPPENING NOW:
SUBSCRIBE TO MAGAZINE
Exhibiting &
Event Topics
EXHIBITOR
Magazine
Find It
Marketplace
EXHIBITOR
LIVE
EXHIBITOR
Education Week
EXHIBITOR
eTrak
CTSM
Certification
EXHIBITOR
Insight
EXHIBITOR
Awards
News
Network
Advertise
With Us
Topics
Planning
& Execution
Planning
& Management
Show & Space
Selection
Booth
Staffing
Transportation
Logistics
Vendors
& RFPs
Case
Studies
exhibitor Q & A


My staff sometimes shows up hung over for booth duty. How do I curtail the partying without sounding like the mother of a teenager?


If your staff is carousing so much that they still show the effects of the night before during the morning after, then they are acting like teens. So you will need to "mother" them on this issue to demonstrate that such behavior is unacceptable. After all, you wouldn't tolerate staff appearing at the office in a similarly depleted condition. It's even less acceptable in your booth, where they'll be interacting with customers.

While you cannot physically control how your booth staff behaves on their personal time off the show floor, you can define how they should comport themselves during their work time on it. The best time to do this is not at the show, of course, but in the weeks leading up to it. During your regular pre-show meetings, set aside time to discuss what is and what is not acceptable booth behavior. Let them know that appearing for booth duty hung over - for example, smelling of alcohol, having a disheveled and tired appearance - is inappropriate and inform them of the consequences.

Following the meetings, reinforce the message in written form with e-mail and printed reminders of the behavior policy. By first clearly proscribing the behavior, and then plainly showing that there is a price to pay for it, you should be rewarded with a booth staff that's more sober and less snockered.


Dan Lumpkin is an organizational psychologist and president of management-consulting company Lumpkin & Associates in Fairhope, AL. E-mail your career-related questions to askdan@exhibitormagazine.com
you might also like
 
Join the EXHIBITOR Community Search the Site
TOPICS
Measurement & Budgeting
Planning & Execution
Marketing & Promotion
Events & Venues
Personal & Career
Exhibits & Experiences
International Exhibiting
Resources for Rookies
Research & Resources
MAGAZINE
Subscribe Today!
Renew Subscription
Update Address
Digital Downloads
Newsletters
Advertise
FIND IT
Exhibit & Display Producers
Products & Services
All Companies
Get Listed
EXHIBITORLIVE
Sessions
Certification
Exhibit Hall
Exhibit at the Show
Registration
ETRAK
Sessions
Certification
F.A.Q.
Registration
EDUCATION WEEK
Overview
Sessions
Hotel
Registration
CERTIFICATION
The Program
Steps to Certification
Faculty and Staff
Enroll in CTSM
Submit Quiz Answers
My CTSM
AWARDS
Sizzle Awards
Exhibit Design Awards
Portable/Modular Awards
Corporate Event Awards
Centers of Excellence
NEWS
Associations/Press
Awards
Company News
International
New Products
People
Shows & Events
Venues & Destinations
EXHIBITOR News
© Exhibitor Group | The Leader in Trade Show and Corporate Event Marketing Education PO Box 5996, Rochester, MN 55903-5996 | (507) 289-6556 | Need Help? Ask Scott