WHAT'S HAPPENING NOW:
SUBSCRIBE TO MAGAZINE
Exhibiting &
Event Topics
EXHIBITOR
Magazine
Find It
Marketplace
EXHIBITOR
LIVE
EXHIBITOR
Education Week
EXHIBITOR
eTrak
CTSM
Certification
EXHIBITOR
Insight
EXHIBITOR
Awards
News
Network
Advertise
With Us
Topics
Personal
& Career
Career/Life
Balance
Salary
Survey
Travel
All-Star
Awards
CMO
Spotlight
Case
Studies
exhibitor Q & A


My staff comes to me with every work-related problem they encounter instead of handling at least some of them themselves. How do I get them to solve problems on their own?


Workers are often reluctant to solve problems if they don't feel empowered to do so, or if they fear a negative reaction to any solution they attempt. The key, then, is to empower your people to act on their own. That sounds easy, but there's more to it than just telling them to start solving problems.

The next time staffers drop a complication in your lap, ask them how they would handle it if given the chance. Then, direct them to deal with it using their own ideas, while arranging for an update afterward.

When they report back, thank them for taking the initiative, and offer a few words of acclaim for their efforts. If that feedback must include any criticism, couch it in the form of suggestions for how to make handling such a difficult problem a little easier the next time. When the opportunity presents itself, praise those problem solvers in public forums, such as all-staff meetings.

Your staff won't become autonomous overnight. Fear of failure or punishment can be paralyzing, so you might need to repeat this process several times before you see progress. In time it will take hold, and help reinforce the feeling among your staff that solving problems on their own isn't hazardous to their professional health.

Dan Lumpkin is an organizational psychologist and president of management-consulting company Lumpkin & Associates in Fairhope, AL. E-mail your career-related questions to askdan@exhibitormagazine.com
you might also like
 
Join the EXHIBITOR Community Search the Site
TOPICS
Measurement & Budgeting
Planning & Execution
Marketing & Promotion
Events & Venues
Personal & Career
Exhibits & Experiences
International Exhibiting
Resources for Rookies
Research & Resources
MAGAZINE
Subscribe Today!
Renew Subscription
Update Address
Digital Downloads
Newsletters
Advertise
FIND-IT
Exhibit & Display Producers
Products & Services
Supplier to Supplier
All Companies
Compare
Get Listed
EXHIBITORLIVE
Sessions
Certification
Exhibit Hall
Exhibit at the Show
Registration
ETRAK
Sessions
Certification
F.A.Q.
Registration
EDUCATION WEEK
Overview
Sessions
Hotel
Registration
CERTIFICATION
The Program
Steps to Certification
Faculty and Staff
Enroll in CTSM
Submit Quiz Answers
My CTSM
AWARDS
Sizzle Awards
Exhibit Design Awards
Portable/Modular Awards
Corporate Event Awards
Centers of Excellence
NEWS
Associations/Press
Awards
Company News
International
New Products
People
Shows & Events
Venues & Destinations
EXHIBITOR News
© Exhibitor Group | The Leader in Trade Show and Corporate Event Marketing Education PO Box 5996, Rochester, MN 55903-5996 | (507) 289-6556 | Need Help? Ask Scott