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Local 491 Trade Show Members Participate in Customer Service Training at the Walter E. Washington Convention Center
Events DC hosted members of the Trade Show Local Union 491 of the Northeast Regional Council of Carpenters (NRCC) on Saturday, August 13, for a first-of-its-kind Customer Service Training program facilitated by Odie Parkins at the Walter E. Washington Convention Center in Washington, DC.
Members gathered early Saturday morning for a four-hour Customer Service Training program. The training, an encouraged session by the United Brotherhood of Carpenters (UBC), teaches Union Carpenters the value of displaying exceptional customer service while working on trade show projects. “This industry is driven by the people who use our services, which is labor,” said Odie Parkins, instructor at United Brotherhood of Carpenters.
“As the official convention and sports authority for the District of Columbia, Events DC was honored to host an invaluable customer service training for our esteemed partners, members of the Trade Show Local Union 491 of the Northeast Regional Council of Carpenters at the Walter E. Washington Convention Center. At Events DC, customer service is our top priority, as we continue to deliver world-class service and high-customer satisfaction to those who walk in the doors of our venues,” said Samuel Thomas, Senior Vice President and General Manager of Events DC. “A key challenge and opportunity for us in today’s hospitality industry is achieving routine customer satisfaction in an increasingly competitive landscape. I commend our partners for their support with making sure our front-line associates understand our vision relative to customer service. We remain committed in programs and trainings like this that not only enriches motivation but encourages participation and celebrates customer satisfaction excellence.”
Additionally, members of UBC leadership and staff of the NRCC assisted with facilitating the training.
“We value having our trade show members trained in customer service and this opportunity allows them to experience top training and expertise relevant in our industry,” explained Robert Tarby, Director of Trade Shows and Special Assignments of Northeast Regional Council of Carpenters.
Members participating in the training were encouraged throughout the session to share their definition of the importance of customer service. “I think customer service is defined as taking pride in what we love doing for them,” said Tyrone Minor, Carpenter of 13 years from Local 491.
About the NRCC
The Northeast Regional Council of Carpenters (NRCC) represents thousands of hard working men and women throughout the states of Delaware and New Jersey, plus regions in Maryland, New York, and Pennsylvania, making it one of the largest trade unions on the East Coast. The NRCC equips professional craftsmen with the skills that are demanded in today's construction industry. Its regional structure ensures that the organization can work cooperatively with contractors and maintain the superior quality of workmanship that contractors have come to expect from union carpenters. For more information, go to
About Events DC
Events DC, the official convention and sports authority for the District of Columbia, deliver premier event services and flexible venues across the nation’s capital. Leveraging the power of a world-class destination and creating amazing attendee experiences, Events DC generates economic and community benefits through the attraction and promotion of business, athletic, entertainment and cultural activities. Events DC oversees the Walter E. Washington Convention Center, an anchor of the District’s hospitality and tourism economy that generates over $400 million annually in total economic impact, and the historic Carnegie Library at Mt. Vernon Square. Events DC manages the Stadium-Armory campus, which includes Robert F. Kennedy Memorial Stadium and surrounding Festival Grounds, the non-military functions of the DC Armory and Maloof Skate Park at RFK Stadium. Events DC also built and now serves as landlord for Nationals Park, the first LEED-certified major professional sports stadium in the United States. The most recent addition is Gateway DC, an innovative and versatile space featuring a covered and open-air pavilion in the center of a 1-acre park, conveniently located in the Congress Heights neighborhood of Washington, DC. For more information, visit
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